Shipping policy

At Mountain Refined, each piece is intentionally selected to create a home that feels layered, thoughtful, and refined. To offer a broader, more curated collection, we partner with a network of trusted vendors and makers.

Sourcing & Shipping

Many of our items ship directly from our vendors. This allows us to bring you a wider range of high-quality pieces that align with our aesthetic and standards.

Because of this:

Items may ship separately
Orders may arrive in multiple packages
Packaging may vary depending on the vendor

Processing Times

Processing times may vary depending on the item and vendor. Most orders are processed within a few business days, though some specialty or made-to-order pieces may take longer.

You will receive a confirmation email once your order has been placed, along with tracking information as items ship.

Shipping Times

Shipping timelines vary based on the vendor and product type. Estimated delivery times will be provided when available, but may vary due to carrier delays or high-demand periods.

Order Tracking

Once your items ship, you will receive tracking information via email. If your order includes multiple items, you may receive separate tracking numbers as each item ships.

Shipping Rates

Shipping rates are calculated at checkout based on your location and the items in your order.

Questions

If you have any questions about your order or shipping timelines, please reach out to us at hello@mtnrefined.com. We’re always happy to help.

Delivery & Installation

Shop online or visit us in-store - whichever works best for you. From small décor pieces to large furniture and flooring orders, we offer convenient delivery options along with professional installation services to help bring your space together seamlessly.

Customer Satisfaction

We want you to truly love what you bring into your home. Your feedback matters to us, and we’re always here to help make sure you feel confident and happy with your experience.

Top-notch support

Whether you need design guidance, product recommendations, or help placing an order, our team is here to provide thoughtful, personalized support every step of the way.

Secure payments

Shop with confidence knowing your information and purchases are handled through secure, trusted payment methods designed to keep your experience safe and simple.